Customer support Representative- Check ‘n Go/Allied Cash Loan
Can you enjoy supplying exceptional service and building enduring consumer relationships? Do you need to go beyond old-fashioned retail jobs and begin to build your job? Are you experiencing fascination with being part of A financial that is industry-leading services? Isn’t it time to help make your following move? In that case, you want to speak with you!
Summary of Part and Key Accountabilities:
Our Customer Service Associates are in the center of that which we do at Check ‘Go and Allied advance loan, both an element of the Axcess Financial category of businesses. Every day in metropolitan areas and towns across the country, these are typically greeting clients, processing loan requests, responding to inquiries about services and products, marketing new items, and much more — all using the goal of delighting our respected clients. We offer cash solutions the real deal people and make an effort to function as the very first option for everyday economic solutions. Our team people consider building relationships to make certain consumer requirements are now being offered utilizing the most useful items we are able to provide.
Essential Duties:
- Relationship management: place our clients during the center of every thing we do. Exemplify our Product product Sales culture. Provide and teach clients regarding the product profile. Escalate dilemmas into the shop Manager, DDO, and Corporate Office if not able to resolve the presssing problem straight because of the client.
- Cash maneuvering: Handle and count currency, money, and coins to incorporate handling a money cabinet, counting money deposits, going cash from protected safe to cash cabinet along with other money managing needs. In charge of bank deposits or bank pick-ups. Balance batch that is individual with shop product product product sales reports at end of time and help with resolving over/shorts as required.
- Loan processing: Perform customer that is necessary to validate information presented. Accurately process loans and deals per company policy.
- Conformity: accountable for conformity with company/State policy and procedures including Federal legislation where relevant.
- Inbound/Outbound calls: response phone inquiries in reaction to questions that are general consumer applications, demands or any other dilemmas. Spot outgoing consumer courtesy and collection phone calls relative to federal laws and shop running procedures.
- Brand Ambassador: improve the Check ‘n get brand name skillfully and guarantee shop look (internal and external) is maintained to business requirements. Help out with the execution of most business marketing plans and programs, ensuring accurate and set-up that is timely exemplary execution and within founded due dates.
Minimal Education and Enjoy Involved:
- Couple of years sales that are previous customer support experience chosen.
- Couple of years cash management experience chosen.
- Should have own private transportation that is reliable compliance with posted policy and procedure. This might NOT add public transport, transport from household or buddies. Must keep a valid license and legitimate car insurance while used by the business.
Real Needs:
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Furthermore, we provide: competitive compensation (base pay + incentives) and advantage programs ( e.g., medical dental, life insurance policies), an ample premium time off system, 401k retirement plan, tuition reimbursement, plus a work environment that is engaging.
About Axcess Financial:
We have been an independently held business headquartered Cincinnati, Ohio whom provides revolutionary credit solutions that empower clients to carry out their personal funds whenever, where and exactly how they about his desire. It is our objective to have individuals the funds they require whenever they want it. We be sure we achieve this in method that is accountable and inside their means.
Commitment to Diversity:
Axcess is dedicated to employing and keeping a workforce that is diverse. Our company is proud to be the same Opportunity/Affirmative Action-Employer, making choices without respect to competition, color, faith, sex, sex identity or phrase, intimate orientation, nationwide beginning, genetics, impairment status, age, marital status, protected veteran status or just about any other protected course.
This publishing is meant to explain the nature that is general of work likely to be done and it is maybe not an extensive set of all duties, duties and skills needed for the career.